SHIPPING POLICY

Domestic Shipping Methods and Options

At Dr. Berg Nutritionals, we offer a range of domestic shipping options through the United States Postal Service (USPS) and United Parcel Service (UPS) to ensure efficient and reliable delivery of your orders.

1. UPS Mail Innovation is a collaborative service between UPS and the United States Postal Service (USPS). It's designed to streamline the shipping process for lightweight packages (0->2lbs). While delivery times may be slightly longer compared to standard UPS services, this option provides a reliable and economical way to reach customers across the country. The service offers tracking capabilities and efficient last-mile delivery through USPS, ensuring packages are delivered securely and efficiently. Estimated delivery times of 3-5 business days for domestic shipments within the United States.

2. UPS SurePost: This combines the reliability of UPS Ground with the efficiency of USPS for final delivery. Delivery time typically 2-5 business days. This shipping option handles medium size orders (3-9lbs).

3. UPS Ground: is a premium domestic shipping service that provides reliable and relatively faster delivery times within the United States. This service has reliable tracking features, allowing you to monitor your package's progress from pickup to delivery. Estimated delivery times of 1-4 business days for domestic shipments within the United States.

4. USPS Ground Advantage: This option is relatively new and designed to simplify options for packages up to 70lbs. Packages deliver within 2-5 business days to all 50 states, U.S. military bases and territories.

5. USPS Priority Delivery: This option provides reliable and affordable service with tracking and delivery within 3-4 business days. This option is mainly used for orders going to a Military Address or a US Territory.

6. FREE SHIPPING (USA Orders only): Orders that are over $160.00 within the United States get offered Free Shipping. Shipping method used on these orders are typically UPS Surepost or USPS Ground Advantage.

Delivery times may vary depending on destination

Processing Time

Warehouse location: We have two warehouses, one in Tennessee and the other in Utah. These locations were selected to give our customers the quickest transit time within the United States.

We take pride in our efficient processing system. Orders that are received are swiftly prepared for shipment, with our commitment to dispatching them within 24 hours or less.

Our warehouses does not ship out on weekends. Orders received on Friday after 1pm EST will be shipped out Monday morning.

Our warehouses are closed on Federal Holidays which may cause delays in processing time.

Shipping Cost

The shipping cost covers the essential freight expenses to get your order from our warehouse to your doorstep. It's important to note that these costs include the physical transportation of your items and the associated logistics. However, please be aware that additional expenses such as customs, duties, taxes and any other applicable fees are not included in the shipping cost. These charges, if applicable, are determined by your local customs and taxation authorities and may vary based on your location. We believe in transparency and want you to be well-informed about the components of your purchase, so you can anticipate and manage any potential additional costs that may arise.

Address Accuracy

Smooth shipping starts with accurate address. We understand the importance of receiving your supplements promptly, which is why we emphasize the importance of providing precise and complete shipping information. Your shipping address acts as the roadmap for your package's journey from our warehouse to your hands. Even the smallest error or omission could lead to delays or even mis-delivery.

Our address auto-complete feature is designed to save you time and reduce the risk of address-related errors. When you start typing, our system will suggest options based on your input. This can help you select the correct address from a validated list, making sure that every detail is accurate and complete. This small step can go a long way in ensuring a hassle-free delivery and a satisfying shopping experience.

INTERNATIONAL SHIPMENTS

At Dr. Berg Nutritionals, we offer several international shipping options through the United States Postal Service (USPS) to ensure you receive your orders in a timely and cost-effective manner. Please review our international shipping services below:

1. USPS First-Class Package International Service: This is an affordable option for sending lightweight packages. Delivery time vary by destination but typically range from 7 to 21 business days. Limited tracking information is available.

2. USPS Priority Mail International: This is a faster shipping option that provides reliable service with tracking and delivery within 6-10 business days to most destinations.

3. USPS Priority Mail Express International: This is the fastest international shipping option. It offers a guaranteed delivery time of 3-5 business days to most destinations and detailed tracking information is available.

4. Additional Information:

   -Delivery time may vary: Please note that delivery times may vary based on the destination country, customs clearance, and other factors.

   -Customers and Duties: International shipments may be subject to customs clearance, duties, and taxes in the destination country. Customers are responsible for any customs-related charges.

RESTRICTED COUNTRIES 

1. Due to Custom Rules or other regulations, these countries have banned the entry of our products:

• Mexico

• Sweden

• Spain

• Russia

• India

• Iraq

• China

• Colombia

• South Africa

• Hong Kong SAR China

• Caribbean Netherlands

• Curaçao

• Kosovo

• Sint Maarten

• Kuwait

• Ukraine

2. Restrictions to European Union due to custom rules:

• Austria

• Belgium

• Bulgaria

• Croatia

• Cyprus

• Czech Republic

• Denmark

• Estonia

• Finland

• France

• Germany

• Greece

• Hungary

• Ireland

• Italy

• Latvia

• Lithuania

• Luxembourg

• Malta

• Netherlands

• Poland

• Portugal

• Romania

• Slovakia

• Slovenia

• Spain

• Sweden

3. Due to postal service outage, these countries have been blocked:

• Kuwait

4. The following products cannot be sold in these Countries:

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NOTE: Drberg.com is no longer responsible for any packages once the carrier has confirmed it has been delivered.

Disclaimer

The actual number of days may vary based on origin, and customs delays. The above delivery windows days are based on information gather from each carrier’s website.