Frequently asked questions

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• How do I sign up for the rewards program?

  By creating an account on the shop. You are automatically enrolled in our rewards program when you place your first order after 1/8/25.

• How are points calculated for orders?

  1 point for each $1 spent.

  Based off order subtotal less any discounts and before shipping and tax.

• What is the maximum number of points that can be redeemed on an order?

  500 points ($25 off) is the maximum amount that can be redeemed on an order.

• Can you redeem Reward points and take advantage of any promotional codes?

  Yes, credits can be used on an order, and the option is also available to add in any promotional codes at checkout through our website.

• Can Reward credits be used when checking out on TikTok or Instagram?

  No, the purchase is only available through regular checkout on our Dr. Berg website.

• Can Reward credits be used on subscriptions?

  No, rewards cannot be used on subscription orders.

• If I have 2 different email addresses with points on them, can we add the Rewards on both emails together?

  No, you can use one email address and are not able to combine points.

• What happens if I have a return? Do I keep the points from the order?

  No, the points earned from the order will be deducted. Any status upgrades will also be adjusted based on any returns.

• Do reward points expire?

  Yes, reward points expire 1 year after they are earned.